We are happy for you to return items to us within 30 days of you receiving them, with a note included explaining the reason for return. Once we have received the items, we will be happy to exchange or refund you for the value of the goods.

To be eligible for a refund, the goods may be opened but must be unused. We must be able to resell the goods for full value once returned to us. If returns arrive in used condition, a refund cannot be processed.

If you are unsure if your item is suitable/eligible for a refund (due to the nature of your order or status of the item), just contact us and we'll be happy to help.

Please remember to enclose your details with the goods, your returns slip and your original order number.

Our returns address is:

Kinesia
16a Station Road
Whitley Bay
Tyne and Wear
NE26 2RD

We will post exchanges to you, free of charge.